Refund and Returns Policy

Refund policy

30 Day Refund Policy

We want you to be completely satisfied with any product or item ordered through our BBQ Shop. This is our guarantee to you.

You can return any product or item for replacement or exchange within 30 days of original purchase.

If you need to return any of the products or items ordered through BBQ Shop, contact us at You will need to include your Order Number and reason for return.


Our Guarantee:

We love what we do and we want you to love what we do as well!  If you aren’t 100% satisfied with your purchase, we encourage you to let us know so we can fix the problem! 

Just email us at so we can make it right. If your product arrived in less than perfect condition, we will ship a replacement out to you immediately, and, of course, the shipping cost is on us!

Refund/Return Procedure:

If you’ve changed your mind, ordered too much, or decide you would like a refund for whatever reason at all, that’s perfectly fine too! Just snap a picture of the item(s) you are returning, attach it in an email to, and let us  know it’s on the way back to us. 

Upon receiving your return, we will remit a refund in the manner in which you paid within 1 business day.

All returns should be mailed to our headquarters at the address below:

Pops BBQ Pit
C/O Returns Dept.
7482 Kowaliga Road
Eclectic, AL  36024

If you have any questions at all regarding our return and refund policy or process, let us know by emailing

Thanks!  We really appreciate your business!